Frequently Asked Questions
Answers to the questions we hear most often. Can’t find what you need? Contact us.
01What warranty comes with a FARO scanner?
All FARO scanners purchased through us come with the manufacturer's standard warranty, factory trained support, and access to our local service team for repairs, calibration, and parts. The FARO Focus and Orbis Premium also include optional extended care plans for added peace of mind.
02Do you offer financing or leasing options?
Yes. We offer flexible lease to own plans that allow you to start using your scanner immediately and convert to full ownership at any time. Rental fees are applied toward the purchase price. Contact our sales team to discuss a payment structure that suits your project budget and timeline.
03What training is included?
Every scanner purchase includes hands on operator training, either on site at your facility or remotely via live session. Our factory trained engineers walk your team through setup, calibration, scanning workflows, and data processing so you are fully operational from day one. Refresher sessions and advanced training are also available on request.
04Can I trade in my existing scanner?
Yes. Our trade-in program lets you upgrade your existing scanner with competitive trade-in values. Contact our sales team for a valuation.
05Where is VB Terrascan based, and which regions do you serve?
We are headquartered at 403, Cresent Business Park, Sakinaka, Mumbai, with project experience across India, the Middle East and the EU.
06How do I get a quote for my project?
Use the "Get a quote" or "Book a demo" button on any page, or visit our Contact page — we typically respond within 24 hours.
Need help choosing?
Our scanner specialists can recommend the best model for your project requirements.
